The website Instabet.net (“Casino”, “Website”, “Company”, “We”, “Us”, “Our”) is owned and operated by Bondi Management NV, a company registered in accordance with Curaçao Law, registration No. 140888, Address: Abraham de Veerstraat 9, Willemstad, Curacao, is licensed and regulated by the Curacao Gaming Authority and operates under the License No. 365/JAZ issued to Gaming Services Provider, Authorized and Regulated by the Government of Curaçao.
- INFORMATION COLLECTED
We consider information that may be used to identify an individual, including, but not limited to, first and last name, date of birth, home or other physical address, email address, phone number or other relevant information to be Personal Information (‘Personal Information’). You may be asked to provide Personal Information when you use our website, register for an account or use our services. The Personal Information that we collect may include information such as contact information (including telephone number), shipping information, billing information, transaction history, website usage preferences, and feedback regarding the Services. This information is held by us on servers based in the USA and elsewhere from time to time. When you interact with the services, our servers keep an activity log unique to you that collects certain administrative and traffic information including source IP address, time of access, date of access, web page(s) visited, language use, software crash reports and type of browser used. This information is essential for the provision and quality of our services. We do not collect Personal Information about you without your knowledge.
Protection of your personal data
Due to the quality, commitment and high standards of Instabet, your personal data is protected by law. This means that we will only be able to process your personal data where there is a legitimate reason to do so, which may be one of the following:
- To fulfill any contract we have with you;
- By legal obligation;
- Because you have given your consent to proceed;
- Because it is in our legitimate interest;
- Because it is of public interest;
- Because it is of vital interest;
How long do we store your personal data
Whenever Instabet stores your personal data, we ensure that it is adequately protected and is only used for permissible purposes. We will store your data for as long as you are an Instabet customer.
If you are no longer a customer, we will store your data for the minimum period necessary to fulfill the purposes set out in this policy, as well as any legal or regulatory obligations. We may store your personal data for a longer time if we are unable to delete it due to technical reasons.
- MEANS OF COLLECTING AND PROCESSING DATA
- INFORMATION USE
We use the Personal Information we collect from you to deliver our Services, provide customer support, to undertake necessary security and identify verification checks, to process any of your online transactions, to assist your participation in third-party promotions, meet certain business requirements and for any other purpose related to the operation of the Services. As such, we may share your Personal Information with our carefully selected partners (including any other parties that have data sharing arrangements with the latter).
Your Personal Information may also be used by us to manage our relationship with customers. To develop new products and services for our customers and expand our business. Create, develop, and send marketing. Study how our customers use our products and services. Provide support for our products and services. Develop and manage our brands, products, and services. Test products, systems, or services. Manage our relationship with other companies that provide services to us or our clients, as well as their performance. To offer you quality products and services, create and manage customer accounts, payments, and withdrawals. Respond to customer complaints, prevent, and detect improper use of our systems. Manage and direct our business to offer quality products and services efficiently and effectively. Manage our accounting. Ensure business management and compliance with all regulatory and legal obligations to run our business in an efficient and appropriate manner. As well as comply with our obligations as a responsible organization and exercise our rights designated in agreements or contracts. This is justified with your consent, complying with contracts, for our legitimate interests, for legal obligations.
From time to time, we may request information from you via surveys or contests. Participation in these surveys or contests is completely voluntary and you have the choice of whether or not to disclose such information. Information requested may include contact information (such as name, correspondence address and telephone number), and demographic information (such as zip or postal code or age). By accepting any contest prize or winnings from us, you consent to the use of your name for advertising and promotional purposes without additional compensation, except where prohibited by law. Unless you have elected not to receive promotional information, we may also use your Personal Information (including your email address and phone number) to provide you with information regarding our products, services and promotions, including other gaming products (including online poker, casino, betting, backgammon) and products and services from third parties carefully selected by us.
The data and information about you that we may obtain, use or process includes the following:
- Information that you provide us by filling in forms on the website or any other information that you send us through the website or by email.
- Records of correspondence, whether through the website, email, telephone, or any other means
- Your responses to surveys or research we conduct with customers
- Details of the transactions you carry out with us, whether through the website, email, telephone, or any other means.
- Details of your visits to the website, including but not limited to data traffic, data location, page reports and other communication data.
When it is convenient for us and as long as it is not detrimental to your rights and freedoms, we will also obtain personal data from publicly available sources, such as internet search, Companies House (‘Companies House’) and media.
Telephone calls with our Customer Service Department, both outgoing and incoming, are recorded for security and training purposes and for the resolution of any query regarding the service received.
Social features of our products
If you choose to participate in any of the social features offered in our products (such as chat rooms), Instabet may store, record, or process this information.
- CERTAIN EXCLUDED DISCLOSURES
We may disclose your Personal Information if required to do so by law, or if we believe in good faith that such action is necessary to: (1) comply with any legal process served on us, any of our sites or the services or in circumstances where we are under a substantially similar legal obligation; (2) protect and defend our rights or property; or (3) act to protect the personal safety of users of the services or the public. If, in our sole determination, you are found to have cheated or attempted to defraud us, the company, or any other user of the services in any way including but not limited to game manipulation or payment fraud, or if we suspect you of fraudulent payment, including use of stolen credit cards, or any other fraudulent activity (including any chargeback or other reversal of a payment) or prohibited transaction (including money laundering), we reserve the right to share this information (together with your identity) with other online gaming sites, banks, credit card companies, appropriate agencies and relevant authorities. (4) For the purpose of research on the prevention of addiction, data can be made anonymous and passed on to the respective institutions.
You may ‘opt out’ of receiving any promotional communications either by choosing to opt-out via your account settings available on our sites or the services or in an email you receive from us, or at any time by sending an email, or by writing to us at Customer Service. The client understands and accepts that for administrative reasons the execution of said cancellation will take place in a maximum period of up to 48 hours.
Information placed on your device
When accessing our services, we may store information on your device. This information is referred to as cookies, which are small text files that are stored on your device when you visit online pages that record your preferences. We also use Local Shared Objects or ‘flash cookies’. ‘Flash cookies are similar to browser cookies. They allow us to remember things about your visits across our sites. Neither cookies nor flash cookies can be used to access or use other information on your computer. We only use these methods to track your use of our services. Cookies help us monitor traffic to the site, improve our services and make it easier and/or more relevant for your use. We use flash cookies and third-party cookies to help us show you more relevant and desirable advertisements.
Strictly necessary cookies
Strictly necessary cookies are essential to allow a user to move around a website and use its features, such as accessing secure areas of the website or making financial transactions. Without these cookies, we would not be able to make our websites work efficiently.
During the registration process
These cookies will hold information collected during your registration and will allow us to recognize you as a customer and provide you with the services you require. We may also use this data to better understand your interests while online and to enhance your visits to our platforms.
On our website
A ‘session-based’ cookie: This type of cookie is only allocated to your computer for the duration of your visit to our website. A session-based cookie helps you move around our website faster and, if you’re a registered customer, it allows us to give you information that is more relevant to you. This cookie automatically expires when you close your browser.
A ‘persistent’ cookie: This type of cookie will remain on your computer for a period of time set for each cookie. Flash cookies are also persistent.
‘Analytical’ cookies: This type of cookie allows us to recognize and count the number of visitors to our site and see how visitors use our services. These help us improve the way our sites work, for example, by ensuring you can find what you are looking for easily.
You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but, if you prefer, you can usually modify your browser setting to decline cookies. The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether.
You can modify your Flash Player settings to prevent the use of flash cookies. The Settings Manager of your Flash Player allows you to manage your preferences. To disallow flash cookies from all third-party content go to the ‘Global Storage Settings panel of the Settings Manager and de-select the check box labeled ‘Allow third party flash content to store information on your computer and close the Settings Manager. Alternatively, you can also adjust your settings for specific websites you visit through the ‘Website Storage Settings’ panel which is also found in the Settings Manager.
If you are using an old version of Flash Player or older web browser, the Settings Manager may not be available to you. We recommend that you ensure that you refresh your Flash Player and browser to the latest available versions.
If you choose to decline cookies, you may not be able to experience all of the interactive features on our sites.
- CONSENT TO USE OF ELECTRONIC SERVICE PROVIDERS
- CONSENT TO SECURITY REVIEW
We reserve the right to conduct a security review at any time to validate the registration data provided by you and to verify your use of the services and your financial transactions for potential breach of our Terms and Conditions and of applicable law. By using our services and thereby agreeing to our Terms and Conditions you authorize us to use your Personal Information and to disclose your Personal Information to third parties for the purposes of validating the information you provide during your use of our services, including, where necessary, the transfer of information outside of your country. Security reviews may include but are not limited to ordering a credit report and/or otherwise verifying the information you provide against third-party databases. In addition, to facilitate these security reviews, you agree to provide such information or documentation as we may request.
We understand the importance of security and the techniques needed to secure information. We store all of the Personal Information we receive directly from you in an encrypted and password-protected database residing within our secure network behind active state-of-the-art firewall software. (Our Services support SSL Version 3 with 128-bit encryption). We also take measures to ensure our subsidiaries, agents, affiliates and suppliers employ adequate security measures.
- PROTECTION OF MINORS
Our Services are not intended for or directed at persons under the age of eighteen (18) (or the lawful age in their respective jurisdiction). Any person who provides their information to us through any part of the services signifies to us that they are eighteen (18) years of age (or the lawful age in their respective jurisdiction) or older. It is our policy to uncover attempts by minors to access our services which may involve having to initiate a security review. If we become aware that a minor has attempted to or has submitted personal information via our services, we will not accept their information and will take steps to purge the information from our records.
- INTERNATIONAL TRANSFERS
Personal Information collected on the services may be stored and processed in any country in which we or our affiliates, suppliers or agents maintain facilities. By using our services, you expressly consent to any transfer of information outside of your country (including to countries that may not be assessed as having adequate privacy laws). Nevertheless, we take steps to ensure that our agents, affiliates, and suppliers comply with our standards of privacy regardless of their location.
- THIRD-PARTY PRACTICES
- LEGAL DISCLAIMER
The Services operate ‘AS-IS’ and ‘AS-AVAILABLE’ without liability of any kind. We are not responsible for events beyond our direct control. Due to the complex and ever-changing nature of our technology and business, we cannot guarantee nor do we claim that there will be error-free performance regarding the privacy of your Personal Information, and we will not be liable for any indirect, incidental, consequential or punitive damages relating to the use or release of said Personal Information.
In addition, as per Article 77 of the GDPR, you have the right to lodge a complaint related to your data processing to a supervisory authority, in particular in the Member State of your habitual residence, place of work or place of an alleged infringement.
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